Learn from Colleagues

I have great colleagues. Most of colleagues have high motivations to provide good services. I can learn from them about hospitality and services in a hotel. I particularly observe Ms. Takai, Ms. Meya, and Ms. Handa. I always watch and study how they treat and communicate with customers and get their tasks well done. I have been learning that I should anticipate guest’s next movement and quickly move for it. I believe when we can exceed customers’ expectations, the customers will like the hotel and come back again. I try to provide the best services and exceed customers’ expectations, but I still do not know if my action or service was the best or not yet. Therefore, I always review my action, consider better actions for the next time by myself, and then ask my supervisor or colleagues particularly Ms. Takai, Ms. Meya, and Ms. Handa to improve my action.