Evaluation

I had truly enjoyed my internship and learned a lot of hospitality and services. I am excited to extend my experience at the same hotel. I am not sure that I should continue to work at the hotel because I do not feel the hotel gave me good evaluation and its compansation. However, I made sure that I like to work at a hotel, and I continue to serach my secure job at the hospitality industry.

Complaint

We had a complaint from rearaurant users today. they expected a lot because the restaurant got one star of the Miochelin Guide, but the restaurat service could not meet their expectation. The guests said taste was good, but chef and server could not provide enough services. A lady said she bring her important friend to the restaurant to have good time together, but she feel sorry to her friend. Moreover, she should complain because she want the restaraunt to improve and chage better. I was watching that situation. I thought it was a good opinion for the hotel. We should appreciate the lady and improve our services.

The Golden Week

Most people have a long holiday in the begging of May every year. This is called the Golden Week. It consists of Saturday, Sunday, and three concecutive national holidays this year. Many people get away from home, and travel around the country or go to foreign countires. The hotel experienced almost full room occupancy rates and fully booked seats at restaurants. It was a very busy week. I was happy to complete my task without big mistakes during the goden week.

Media Relations

As I interviewed my colleagues, the hotel wants more return guests and better reputation. To achieve these goals, we often promote the hotel through media. There were shootings for fashion magazine, travel magazine, a motive, and more. It is good to strengthen a brand image of the hotel in particularly in Japan. I have learned some marketing tools to promote a hotel.

Learn from Colleagues

I have great colleagues. Most of colleagues have high motivations to provide good services. I can learn from them about hospitality and services in a hotel. I particularly observe Ms. Takai, Ms. Meya, and Ms. Handa. I always watch and study how they treat and communicate with customers and get their tasks well done. I have been learning that I should anticipate guest’s next movement and quickly move for it. I believe when we can exceed customers’ expectations, the customers will like the hotel and come back again. I try to provide the best services and exceed customers’ expectations, but I still do not know if my action or service was the best or not yet. Therefore, I always review my action, consider better actions for the next time by myself, and then ask my supervisor or colleagues particularly Ms. Takai, Ms. Meya, and Ms. Handa to improve my action.

Recognition

Recognition is very important to provide good services. I try to memorize more guests' name and face. It is good to know because it becomes easy to take orders from guests, successfully implement the orders, and welcome them at the next time. The most important reason is that guests can feel they are special and treated well, and eventually they want to come back to the hotel again. When I welcome guests and escort them to reception, I have some casual conversations and try to find some unique points to remember them. I also ask my colleagues to recognize who the guest is or how the guest looks like. It is fun for me to increase a number of guests who I can recognize.

NOMInication

MOMInication is a funny creation of words combined Japanese and English. It is combined NOMI and communication. NOMI means drinking in English, so Mominication means "drink and make communication with colleagues. It is one of ways to make good relationships within staff.

I like NOMInication because it is good to know colleagues and a company and also have fun to carry away my stress from work. Although I can't afford to go to drink often, I would like to attend as much as possible.