Friday, May 8, 2009

Evaluation

I had truly enjoyed my internship and learned a lot of hospitality and services. I am excited to extend my experience at the same hotel. I am not sure that I should continue to work at the hotel because I do not feel the hotel gave me good evaluation and its compansation. However, I made sure that I like to work at a hotel, and I continue to serach my secure job at the hospitality industry.

Complaint

We had a complaint from rearaurant users today. they expected a lot because the restaurant got one star of the Miochelin Guide, but the restaurat service could not meet their expectation. The guests said taste was good, but chef and server could not provide enough services. A lady said she bring her important friend to the restaurant to have good time together, but she feel sorry to her friend. Moreover, she should complain because she want the restaraunt to improve and chage better. I was watching that situation. I thought it was a good opinion for the hotel. We should appreciate the lady and improve our services.

Wednesday, May 6, 2009

The Golden Week

Most people have a long holiday in the begging of May every year. This is called the Golden Week. It consists of Saturday, Sunday, and three concecutive national holidays this year. Many people get away from home, and travel around the country or go to foreign countires. The hotel experienced almost full room occupancy rates and fully booked seats at restaurants. It was a very busy week. I was happy to complete my task without big mistakes during the goden week.

Monday, May 4, 2009

Media Relations

As I interviewed my colleagues, the hotel wants more return guests and better reputation. To achieve these goals, we often promote the hotel through media. There were shootings for fashion magazine, travel magazine, a motive, and more. It is good to strengthen a brand image of the hotel in particularly in Japan. I have learned some marketing tools to promote a hotel.